kuatbox Privacy Policy

1. Introduction

kuatbox ("we", "our", "us") operates the online gambling platform accessible at kuatbox.lat, providing sports betting, live casino games, slots, fishing games, Sic Bo, and related services to users in Malaysia and other permitted jurisdictions. We are committed to protecting the privacy and personal data of every user who interacts with our platform.

This Privacy Policy governs how kuatbox collects, processes, stores, and discloses personal information provided to us through your use of the website, mobile applications, and any associated services. By registering for or using kuatbox, you acknowledge that you have read and understood this policy, and you consent to the collection and use of your information as described herein.

2. Information We Collect

kuatbox collects personal information that is necessary for the lawful operation of an online gaming platform, including identity verification, anti-money laundering (AML) compliance, responsible gaming obligations, and the delivery of our services. The categories of information we collect include:

2.1 Account Registration Data

• Full legal name
• Date of birth (to verify you are 21 years of age or older)
• Email address
• Mobile phone number
• Residential address (including city and postcode)
• Preferred currency (Malaysian Ringgit — MYR)
• Username and hashed password

2.2 Identity Verification (KYC) Data

To comply with Malaysian anti-money laundering regulations and responsible gaming requirements, we may request copies of government-issued identification documents. This includes:

• Malaysian MyKad or passport scan
• Proof of address (utility bill, bank statement dated within 3 months)
• Selfie or live photo for liveness verification
• Source of funds documentation where required by regulatory thresholds

2.3 Financial and Transaction Data

• Deposit and withdrawal records in MYR
• Payment method details (Maybank, CIMB, Public Bank account references; Touch 'n Go eWallet or Boost wallet IDs; cryptocurrency wallet addresses for BTC and USDT)
• Transaction timestamps and reference numbers
• Betting history, game session logs, and wagering activity

2.4 Technical and Device Data

• IP address and approximate geolocation
• Browser type, version, and operating system
• Device identifiers (desktop or mobile)
• Session duration and navigation path within the platform
• Referring URL and exit pages

2.5 Communication Data

When you contact our customer support team via live chat, WhatsApp, or email, we retain records of those communications. This helps us resolve disputes, improve service quality, and maintain accountability.

3. How We Use Your Information

kuatbox processes your personal data only for purposes that are lawful, specified, and not incompatible with the reasons for which the data was originally collected. The primary purposes include:

Purpose	Legal Basis
Creating and managing your kuatbox account	Contractual necessity
Processing deposits and withdrawals in MYR	Contractual necessity
Identity verification and age confirmation (21+)	Legal obligation
AML screening and fraud detection	Legal obligation
Responsible gaming monitoring and intervention	Legal obligation / Legitimate interest
Customer support and dispute resolution	Contractual necessity
Platform security, abuse prevention, and audit logging	Legitimate interest
Personalised promotions and bonus offers (where consented)	Consent
Improving platform features and user experience	Legitimate interest
Compliance with applicable laws and regulatory requirements	Legal obligation

We do not use your personal data for automated decision-making that produces significant legal effects without human oversight, except where required by law or where you have provided explicit consent.

4. Disclosure of Your Information

kuatbox does not sell your personal data. We may share information with third parties only in the following circumstances:

4.1 Service Providers

We engage trusted third-party vendors to support platform operations — including payment processors, KYC verification providers, cloud hosting services, and customer support tools. All such providers are bound by data processing agreements and are prohibited from using your data for their own purposes.

4.2 Regulatory and Legal Authorities

Where required by Malaysian law, court order, or valid regulatory demand, kuatbox may disclose personal data to law enforcement agencies, government regulators, or financial intelligence units. We will notify you of such disclosures where we are legally permitted to do so.

4.3 Business Transfers

In the event of a merger, acquisition, or asset sale, your personal data may be transferred to the acquiring entity. We will provide advance notice via email and a prominent site notice before any such transfer occurs, and you will retain the right to request deletion of your data prior to the transfer.

4.4 With Your Consent

In any other case, we will only share your personal data with third parties after obtaining your explicit written or in-platform consent.

5. Cookies and Tracking Technologies

kuatbox uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit our website. We use the following categories of cookies:

• Strictly Necessary Cookies: Required for core platform functions such as login session management, security tokens, and load balancing. These cannot be disabled without affecting your ability to use the platform.
• Functional Cookies: Remember your preferences, such as your preferred language, currency display (MYR), and notification settings.
• Analytics Cookies: Collect anonymous aggregated data about how users navigate kuatbox — pages visited, time on site, and feature usage. This helps us improve the platform.
• Marketing Cookies: Only activated with your consent, these allow us to show you relevant promotions based on your interests. You may opt out at any time through your account settings.

You can manage or withdraw your cookie consent at any time via your browser settings or through the kuatbox cookie preference panel. Note that disabling certain cookies may affect platform functionality.

6. Data Retention

We retain your personal data for as long as your kuatbox account remains active, and for a defined period thereafter as required by applicable law. Specifically:

• Account and transaction records: Retained for a minimum of 7 years following account closure, in line with Malaysian financial record-keeping requirements.
• KYC documentation: Retained for 5 years after the end of the business relationship, as required for AML compliance.
• Customer support communications: Retained for 3 years from the date of last interaction.
• Marketing preferences and consent records: Retained until you withdraw consent or request deletion, plus 1 year for audit purposes.
• Technical logs: Retained for up to 12 months on a rolling basis.

When data is no longer required, we securely delete or anonymise it so that it can no longer be associated with you as an individual.

7. Data Security

kuatbox employs a layered security architecture to protect your personal data from unauthorised access, alteration, disclosure, or destruction. Our measures include:

• TLS 1.3 encryption for all data in transit between your browser and our servers
• AES-256 encryption for sensitive data fields at rest
• Multi-factor authentication (MFA) options for all kuatbox accounts
• Regular third-party penetration testing and vulnerability assessments
• Role-based access controls limiting staff access to personal data on a need-to-know basis
• 24/7 automated intrusion detection and security monitoring systems
• Secure, geographically redundant data centres with physical access controls

While we take every reasonable precaution, no online platform can guarantee absolute security. In the unlikely event of a data breach that poses a risk to your rights and freedoms, we will notify affected users and, where required by law, the relevant regulatory authority within 72 hours of discovery.

8. Your Rights Under PDPA

Under the Personal Data Protection Act 2010 (PDPA) of Malaysia, and consistent with internationally recognised data protection principles, you have the following rights regarding your personal data held by kuatbox:

• Right of Access: Request a copy of the personal data we hold about you.
• Right of Correction: Request correction of inaccurate or incomplete data.
• Right to Withdraw Consent: Withdraw any consent you have given for optional processing (e.g., marketing communications) at any time, without affecting the lawfulness of processing carried out before withdrawal.
• Right to Limit Processing: Request that we restrict certain uses of your data where legally permissible.
• Right to Erasure: Request deletion of your personal data, subject to our legal retention obligations (e.g., AML and financial record-keeping requirements).
• Right to Data Portability: Receive your account data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, please contact our privacy team at [email protected]. We will respond to all verified requests within 21 calendar days. We may request proof of identity before processing your request to protect against unauthorised access.

9. Age Restriction and Minors

kuatbox is an online gambling platform strictly intended for adults. In accordance with Malaysian gaming regulations and our own responsible gaming commitment, you must be 21 years of age or older to register and use kuatbox.

We do not knowingly collect personal data from individuals under the age of 21. During the registration process, all users are required to confirm their date of birth, and KYC verification is used to validate this declaration. If we discover that an account has been registered by a person under 21, we will immediately suspend the account, void any associated transactions, and securely delete the personal data as soon as our legal obligations permit.

If you believe a minor has registered an account on kuatbox, please notify us immediately at [email protected] so we can take prompt action.

10. International Data Transfers

To deliver a reliable and high-performance platform to users across Malaysia, Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, and beyond, kuatbox may process or store your personal data on servers located outside Malaysia. Where data is transferred to other jurisdictions, we ensure that:

• The receiving country provides an adequate level of data protection, or
• Appropriate contractual safeguards (e.g., standard contractual clauses) are in place between kuatbox and the receiving party, or
• The transfer is otherwise permitted under applicable Malaysian law

We do not transfer your data to jurisdictions that do not offer comparable protections without first obtaining your explicit consent or fulfilling the conditions set out above.

11. Changes to This Policy

kuatbox reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, platform features, or applicable law. When we make material changes, we will:

• Update the "Last Updated" date at the top of this page
• Display a prominent notice on the kuatbox platform for at least 14 days
• Send an email notification to all registered users where the changes are significant

Your continued use of kuatbox after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the revised policy, you should stop using the platform and may request account closure.

12. Contact Information

If you have any questions, concerns, or requests relating to this Privacy Policy or the handling of your personal data by kuatbox, please contact us through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 directly on the kuatbox platform
• Response Time: Privacy-related email inquiries are typically addressed within 5 business days; urgent data protection matters are escalated within 24 hours

We take every privacy inquiry seriously and are committed to resolving your concerns in a fair, transparent, and timely manner.